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TERMS OF USE

Last updated: February 2026

Welcome to Newbold Connect (the “Platform”), operated by Newbold College of Higher Education (“the College”, “we”, “us”, or “our”).

By creating an account, purchasing a membership or class, or accessing any content on the Platform, you agree to be bound by these Terms of Use (“Terms”). If you do not agree to these Terms, you must not use the Platform.

These Terms sit alongside our Privacy Policy and Cookies Policy, which explain how we handle your personal data and use cookies and similar technologies.

1.    ABOUT NEWBOLD CONNECT AND THE PLATFORM

Newbold Connect is a digital learning platform that provides faith-informed, cinematic, practice-first Classes and resources designed to support whole-life discipleship—integrating Christian faith with work, home, church, community, relationships, and personal rhythms. The Platform does not provide an open community forum at launch. Any instructor interaction (e.g., curated Q&A) is optional, curated, and time-bound where offered.

The Platform is rooted in the Seventh-day Adventist tradition while remaining accessible to the wider Christian community and interested seekers. Our aim is to offer high-quality, practice-first learning that helps individuals live coherent, integrated lives of whole-life discipleship in church, workplace, community, and home.

Unless explicitly stated, Newbold Connect is not an accredited academic platform and does not confer formal qualifications.

2.   DISCLAIMER OF VIEWS

The views and ideas expressed in each class, lesson, or resource are those of the individual instructor or contributor.

While the College reviews and approves content before publication in line with its quality assurance procedures, the personal opinions, publications, or activities of instructors outside of this context are their own and do not necessarily reflect the official views of the College, the Seventh-day Adventist Church, or Newbold Connect.

Inclusion of an instructor or contributor on the Platform does not imply blanket endorsement of all their theological, social, or political positions. Our focus is to provide high-quality, faith-informed learning that supports whole-life formation while recognising the diversity of perspectives within the Adventist and broader Christian community.

3.   ELIGIBILITY

3.1.     Age

The Platform is intended for adults aged 18 and over only. If you are under 18, you must not create an account or use the Platform.

By creating an account, you confirm that you are aged 18 or over and that you have the legal capacity to enter into these Terms. If we become aware that a user is under 18, we will close their account promptly and refund any payments made.

3.2.    Jurisdiction and local laws

The Platform is operated from the United Kingdom. You are responsible for ensuring that your use of the Platform complies with any applicable laws in your country of residence.

4.  ACCOUNTS AND SECURITY

To access most features, you must create an account and provide accurate, up-to-date information.

You agree to:

  • Keep your login credentials confidential.
  • Not share your account with others (unless explicitly permitted under an institutional or group licence).
  • Notify us promptly at [email protected] if you suspect any unauthorised use of your account.

We may suspend or close accounts that appear compromised or are used in breach of these Terms.

5.   MEMBERSHIPS, PURCHASES, PRICING, AND RENEWALS

5.1.     Types of access

Access to the Platform may be provided through:

  • Individual memberships
  • Student memberships
  • Group or church licences
  • Institutional licences
  • CPD memberships (where applicable)
  • One-off class purchases

Specific terms (e.g. number of users, duration, permitted uses) may apply to group and institutional licences and will be set out at the point of purchase or in separate agreements.

5.2.    Pricing

  • Prices are displayed in GBP (£) unless otherwise indicated.
  • Prices may vary by region or promotion.
  • We may change pricing from time to time; changes will not affect purchases or subscriptions already paid for the current billing period.

5.3.    Payments

  • Payments are processed securely by third-party providers (e.g. Stripe, PayPal) under their own terms and privacy policies.
  • You authorise us and our payment providers to charge your chosen payment method for the applicable fees, taxes, and any recurring subscription charges.

5.4.   Automatic renewals

  • Unless stated otherwise, memberships and subscriptions renew automatically at the end of each billing period.
  • You can cancel renewal at any time before the next billing date via your account settings or by contacting us at [email protected].
  • If you cancel, you will retain access until the end of the current paid period; no further payments will be taken unless you re-subscribe.

6.  COOLING-OFF PERIOD, CANCELLATIONS, AND REFUNDS (CONSUMERS IN THE UK/EEA)

This section applies primarily to consumers in the UK and EEA and is designed to align with UK consumer law, including the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. If you are based elsewhere, you may have additional rights under your local laws which are not limited by these Terms.

6.1.    14-day cooling-off period

If you are a consumer, you normally have a 14-day cooling-off period starting the day after:

  • your order is confirmed (for subscriptions or memberships), or
  • the contract is concluded (for one-off digital content purchases),
  • during which you can cancel for any reason and receive a full refund.

6.2.   Immediate access to digital content and waiver of cooling-off

Many of our products are digital content supplied immediately (e.g. instant access to classes and downloads).

Where you choose immediate access, we will ask you to:

  • explicitly request immediate access; and
  • acknowledge that you lose your right to cancel once the digital content has been fully supplied and streaming has begun.

If you give this consent and acknowledgement, you will no longer have a right to change your mind and receive a refund for that digital content once supply has started.

6.3.   How to cancel within the cooling-off period

To exercise your right to cancel, you must inform us clearly in writing within the 14-day period, for example by emailing [email protected] with:

  • your name,
  • the email address used for your account,
  • details of what you purchased, and
  • the date of purchase.

We will confirm receipt of your cancellation and process any refund due within 14 days, normally via the same payment method you used originally.

6.4.   Digital content that is faulty or not as described

If digital content is faulty, not as described, or fails to perform as expected, you may be entitled under UK law to:

  • A repair or replacement (e.g. correcting access issues or providing updated content); and
  • If that is not possible or fails, a full or partial refund, depending on the circumstances.

If you believe there is a fault, contact us at [email protected] with full details so we can investigate and resolve the issue.

6.5.   Refunds outside statutory rights

Outside your statutory rights, any additional refunds or credits (e.g. goodwill refunds, partial refunds, or special circumstances) are at our discretion.

7.   DIGITAL CONTENT AND LICENCE

7.1.     Personal, non-commercial use

All classes, videos, audio, texts, guides, workbooks, transcripts, graphics, and other materials made available through the Platform (together, “Content”) are provided for personal, non-commercial use only, unless we explicitly agree otherwise in writing.

You may:

  • Stream Content for your own personal use in line with your membership or licence. Offline access may be provided within the Platform where enabled, but the Platform does not provide separate MP3 downloads unless explicitly stated;
  • Use accompanying exercises and guides for your own reflection, learning, and small-group use, provided this remains non-commercial and within any group licence limits.

You may not:

  • Copy, reproduce, upload, share, or redistribute Content outside the Platform (including on other websites or platforms) without our prior written consent;
  • Sell, rent, or sublicense access to Content;
  • Remove or obscure any copyright, trademark, or attribution notices.

7.2.    Instructors’ intellectual property

Instructors and contributors retain ownership of their underlying intellectual contributions (e.g. ideas, writings, professional frameworks), but grant the College the rights needed to:

  • record, edit, and publish their Content on the Platform;
  • promote that Content in marketing and communications; and
  • manage and update the Platform in line with our agreements with them.

These rights are governed by the Instructor Engagement Agreement and related appendices, not by this document.

8.   INTELLECTUAL PROPERTY RIGHTS

Unless stated otherwise:

  • All rights in the Platform, including design, structure, look and feel, and original Content, are owned by or exclusively licensed to the College.
  • “Newbold Connect” and related logos, marks, and branding elements are trademarks of the College or used under licence.

Nothing in these Terms transfers any ownership rights to you. You are granted a limited, revocable licence to use the Platform and its Content in line with these Terms.

9.  ACCEPTABLE USE

You agree not to:

  • Use the Platform for any unlawful, fraudulent, or harmful purpose;
  • Infringe the intellectual property or privacy rights of others;
  • Attempt to gain unauthorised access to the Platform or other users’ accounts;
  • Introduce viruses, malicious code, or interfere with the security or performance of the Platform;
  • Circumvent or attempt to circumvent access controls, DRM, or other technical protections.

We reserve the right to suspend or terminate your access if we reasonably believe you are misusing the Platform or breaching these Terms.

10.       COMMUNITY CONDUCT AND USER CONTENT

Newbold Connect is designed to foster respectful, faith-informed dialogue across the Adventist and wider Christian community, and among those exploring faith.

By posting or participating in forums, comments, live sessions, chat, or Q&As (“Community Spaces”), you agree to:

  • Engage respectfully and courteously, even where you disagree;
  • Avoid personal attacks, harassment, or bullying;
  • Refrain from hate speech or discriminatory content (including racist, sexist, or otherwise degrading language);
  • Avoid obscene, pornographic, or excessively violent material;
  • Refrain from promoting partisan political campaigns or agendas;
  • Stay broadly on-topic and in line with the purpose of the class or Community Space.

10.1.  Your content

By submitting content (e.g. comments, posts, questions, testimonies, reviews), you:

  • Remain the owner of your content; but
  • Grant the College a non-exclusive, worldwide, royalty-free licence to host, display, reproduce, adapt, and moderate that content within the Platform and in related communications (e.g. anonymised testimonials), in line with our Privacy Policy.

You are responsible for ensuring your contributions:

  • Do not infringe third-party rights;
  • Are lawful, accurate to the best of your knowledge, and appropriate.

10.2. Moderation

We may moderate, edit, or remove user content at our discretion, particularly where it:

  • Breaches these Terms or applicable law;
  • Poses a risk of harm to others;
  • Undermines the safety, integrity, or mission of the Platform.

We may also suspend or block users from Community Spaces where conduct is repeatedly inappropriate.

11. SAFEGUARDING AND RISK OF HARM

The Platform sometimes addresses sensitive topics (e.g. mental health, trauma, relationships). We are committed to safeguarding learners and contributors.

If we reasonably believe that a user’s communications or posts indicate a risk of serious harm to themselves or others (e.g. threats of self-harm, suicide, or violence):

  • We may contact you to encourage seeking urgent support.
  • We may, where appropriate and lawful, contact relevant services or authorities and share information necessary to protect life or prevent serious harm.

We cannot provide crisis support. If you are in immediate danger or at risk of harming yourself or others, you must contact emergency services or an appropriate local helpline immediately.

Further details may be set out in a separate Safeguarding & Sensitive Content Policy, which will form part of the terms governing use of the Platform.

12.        PROFESSIONAL AND THEOLOGICAL DISCLAIMERS

12.1.  No professional advice

Unless explicitly stated, Content on the Platform:

  • Is for general educational and formative purposes only;
  • Does not constitute medical, psychological, counselling, legal, financial, or other professional advice;
  • Is not a substitute for seeking qualified professional support where needed.

You should always obtain appropriate professional advice before making decisions in areas such as health, mental health, finance, law, or major life changes.

12.2. Faith and theology

Content is faith-informed and rooted in the Christian (and specifically Adventist) tradition, but:

  • It is not intended to replace participation in a local church or pastoral relationships;
  • Theology presented may reflect the perspective of the instructor and not every detail of the College’s official position or that of the wider Adventist Church.

Learners are encouraged to reflect, test, and discuss ideas with trusted local leaders and communities.

12.3. Claims discipline/transparency

Where Content references statistics, health/medical topics, finance-adjacent issues, strong cause-and-effect claims, or contested history, we aim to present information responsibly and transparently, and may reference sources where appropriate.

13.        SERVICE AVAILABILITY, CHANGES, AND CLASS RETIREMENT

13.1.  Availability

We aim to provide a reliable, high-quality service but cannot guarantee that the Platform will be:

  • Uninterrupted, error-free, or always available; or
  • Free from bugs, defects, or security vulnerabilities.

Planned maintenance or unforeseen outages may affect access temporarily.

13.2. Changes to the service

We may:

  • Add, modify, or remove features;
  • Update or replace Content;
  • Retire outdated or low-usage classes (and other Content).

Where changes materially affect access to key paid features or classes, we will take reasonable steps to notify affected users in advance (e.g. via email or in-platform notification), except where immediate changes are required for legal, security, or safeguarding reasons.

14.        THIRD-PARTY SERVICES AND LINKS

The Platform may integrate with or link to third-party services (e.g. payment processors, hosting providers, video platforms, email services, analytics, or social media).

We are not responsible for:

  • The content, policies, or practices of those third-party services; or
  • Any loss or damage arising from your use of them.

Your use of third-party services will be governed by their own terms and privacy policies.

15.        PRIVACY AND COOKIES

Our Privacy Policy explains how we collect, use, and protect your personal data, including:

  • Account and contact details;
  • Usage and technical data;
  • Community interactions;
  • Limited special category data where you choose to share it in learning activities.

Our Cookies Policy explains how we use cookies and similar technologies and how you can manage your preferences.

By using the Platform, you acknowledge that your personal data will be processed in line with these policies and applicable UK data protection law (including UK GDPR).

16.        LIMITATION OF LIABILITY

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

  • Death or personal injury caused by our negligence;
  • Fraud or fraudulent misrepresentation;
  • Any rights you have under mandatory consumer protection laws that cannot be excluded.

Subject to the above:

  • The Platform and its Content are provided on an “as is” and “as available” basis;
  • We do not guarantee specific outcomes from use of the Platform;
  • We shall not be liable for any indirect, consequential, or purely economic losses, such as loss of profit, revenue, goodwill, or data, arising from or in connection with your use of the Platform.

Where you are a consumer, our total liability for any claim arising in connection with the Platform will, to the extent permitted by law, be limited to the amount you paid to us for access to the Platform in the 12 months preceding the event giving rise to the claim.

17.        TERMINATION AND SUSPENSION

We may suspend or terminate your access to the Platform (or any part of it) immediately if:

  • You materially breach these Terms;
  • You misuse the Platform or harm other users;
  • We are required to do so by law, regulation, or a competent authority.
  • You may stop using the Platform at any time and, where applicable, cancel your membership or subscription in line with section 6.

Upon termination:

  • Your right to access the Platform and Content ceases;
  • Sections which by their nature should survive (including those on intellectual property, limitation of liability, refunds, and dispute resolution) will continue to apply.

18.        INTERNATIONAL USERS

Users outside the UK may access the Platform, but:

  • These Terms are governed by the laws of England and Wales; and
  • You are responsible for compliance with the laws of your local jurisdiction.

If you are a consumer residing outside the UK, you may also benefit from mandatory consumer protections in your country of residence, and nothing in these Terms overrides those protections where they apply.

19.        CHANGES TO THESE TERMS

We may update these Terms from time to time, for example, to:

  • Reflect changes in our services or pricing;
  • Respond to legal, regulatory, or security requirements;
  • Better reflect our mission, governance, or organisational structure.

Updated Terms will be posted on the Platform with a revised “Last updated” date. Where changes are material, we will take reasonable steps to notify registered users (e.g. by email or in-platform notification).

Your continued use of the Platform after the updated Terms take effect constitutes your acceptance of them. If you do not agree, you should stop using the Platform and cancel any ongoing memberships or subscriptions.

20.      CONTACT AND COMPLAINTS

If you have questions, concerns, or complaints about the Platform or these Terms, please contact:

Newbold College of Higher Education

St Mark’s Road

Binfield, Berkshire

RG42 4AN

United Kingdom

Email (general support): [email protected]

Email (data protection): [email protected]

If you are a UK consumer and we are unable to resolve a complaint to your satisfaction, you may have the right to refer your complaint to an alternative dispute resolution (ADR) body or to the courts of England and Wales.