Work, Leadership & Service Trust Leaders
You lead in situations where conflict is inevitable. A team member pushes back. A decision is questioned. Your instinct: avoid it, shut it down, or escalate. But conflict doesn't announce failure. It announces information. Trust Leaders is a 10-episode leadership class on transforming tension into growth, grounded in years of behavioural science research and tested in the kinds of conversations most leaders find hardest. In this class, you will practise four core tools to build trust when things get difficult: pause, mirror, clarify, go direct.
Class Price
One-time payment • Lifetime access
- Lifetime access to this one class
- All lessons, resources, and downloads
- Access on all devices
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The Premise
What you'll practice
Name your reaction
Create a ten-second gap between stimulus and response so you can move from reacting to responding intentionally.
Mirror what you hear
Paraphrase what the other person said and confirm you understand before offering your own view.
Clarify before proposing
Remove assumptions by asking specific questions about what success looks like, rather than jumping to solutions.
Speak direct and graceful
Communicate your values and needs using clear language that combines both backbone and kindness.
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Trust Leaders
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Trust Leaders - Free Access
- Class Overview
- Episode 1 - The Messenger
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Trust Leaders
- Episode 2 - Emotional Intelligence
- Episode 3 - Trust & Styles
- Episode 4 - Active Listening
- Episode 5 - Clarity & Assumicide
- Episode 6 - Healthy Assertiveness
- Episode 7 - Interests vs Positions
- Episode 8 - Negotiating Past "No"
- Episode 9 - Difficult Behaviours
- Episode 10 - The Conflict Covenant
- Class Closing
MEET YOUR INSTRUCTOR
Dr Dan Serb
Dr Dan Serb is Principal of Newbold College and a scholar-practitioner with decades of experience equipping leaders across businesses, churches, and community organisations on conflict, trust, and leadership transformation. He has worked alongside leaders through some of the most complex institutional moments of their careers, and this class is built from what he has seen actually work.
Ready to transform tension into trust?
Conflict doesn't announce failure. It announces information. This class teaches you to read tension and respond with both clarity and grace.
One-time payment • Lifetime access
